Carolina Johnson

Director of Client Relations & Services

Director of Client Relations & Services | Provider-Focused IDR Strategist

For over 16 years, Carolina Johnson has been a leader in healthcare revenue recovery—and for the past decade, a cornerstone of what makes Callagy Recovery unlike any other player in the field. As Director of Client Relations & Services, she brings unmatched depth in out-of-network billing compliance, denial management, and No Surprises Act advocacy.

Carolina’s role goes far beyond communication—she educates, empowers, and builds real relationships with the physicians and medical teams we serve. Her expertise in IDR submissions and NSA arbitration isn’t just technical—it’s strategic. She ensures providers are never left in the dark and never left behind, especially as state and federal laws evolve.

What makes Callagy Recovery different, in Carolina’s words, is our accessibility, humanity, and follow-through. We don’t just file and forget—we partner with clients for the long haul. She embodies that philosophy every day, supported by a career that began in the billing departments of orthopedic practices and grew into high-level leadership through a rare mix of grit and grace.

At her core, Carolina is driven by her family—and especially by her daughter, Emily. The principles she teaches her daughter—courage, discipline, compassion—are the same ones she brings into every client call, team meeting, and arbitration strategy session.