DRS Manager | Arbitration Operations Lead & Client Impact Advocate
Maria Medina serves as a cornerstone in Callagy Recovery’s arbitration process, managing team execution and ensuring providers receive the representation they need in an industry full of red tape. With a fast rise from paralegal to department leader, she is known for her sharp mind, no-nonsense leadership, and results-first mentality.
Maria’s expertise lies in the nuance of denial management, balance billing disputes, and early-stage arbitration workflow. She understands not just how to move a claim forward—but how to do so with intention, empathy, and an eye for compliance. She brings a sense of urgency to every case because she knows what providers are up against: insurance carriers that hope their delay tactics will wear doctors down. Under Maria’s guidance, they never get that chance.
At Callagy Recovery, Maria is one of the voices making sure providers are truly heard. Her personal drive—rooted in family and a genuine desire to make a difference—gives her leadership a quiet power. A passionate reader and Harry Potter fan, Maria believes in the value of small, meaningful wins that build into lasting impact.